Customers are eligible for up to $200 in assistance for either LIDS or DH per fiscal year (July 1 through June 30). Customers may only apply for assistance once during that period. Exceptions may be granted for the E category. Customers that apply for assistance under the LIDS or DH category, see program criteria above.

At the time the account is closed and a credit balance remains that includes funds from the STW program, STW funds will be returned to the program, not refunded to the account holder.