Customers are eligible for up to $225 in assistance for either LIDS or DC per year (November 1 through October 31). Customers may only apply for assistance once during that period. Exceptions may be granted for the E category. Customers that apply for assistance under the LIDS or DC category, see program criteria above.
At the time the account is closed and a credit balance remains that includes funds from the STW program, STW funds will be returned to the program, not refunded to the account holder.