Your Electric & Water Utility

Moving day for Canby Utility's downtown customer service office has been tentatively scheduled for Monday, July 9th and Tuesday, July 10th. That Monday and Tuesday, the downtown office will be closed for business to allow Canby Utility employees to transfer working materials to the new facility. We will reopen on Wednesday, July 11th at the new office located at 1265 SE 3rd Avenue. We appreciate your patience and look forward to serving you at our new location. See the May Reporter for full story.

If you make payment arrangements, Canby Utility is implementing a new procedure and payment agreement form to clarify financial arrangements customers may make with Canby Utility to prevent a service disconnection. Should a customer fail to keep the payment agreement, the account will be assessed a $25 failed payment arrangement fee and the electric service will be disconnected according to the provisions stated in the agreement without further notice.

Canby Utility was contacted from a customer who reported that someone called claiming to be with PGE; demanding immediate payment. When they stated that they use Canby Utility, they offered to transfer them to a Canby Utility representative. These scammers are getting very clever. Be careful not to fall victim to this scam. If you suspect a problem, hang up immediately and call us at 503.266.1156. Report any fraud to the Canby Police Department.

Frequently Canby Utility shares tips to reduce water and energy consumption. Recently one savvy customer pointed out that our tips frequently suggest a purchase so that while there is an efficiency gain on one hand, there is an initial increase in expenditure on the other. This month we’re sharing some tips to save energy by making better use of what you already have.