Your Electric & Water Utility

The new office will be located at SE 3rd Avenue and S Pine Street. The six acre parcel was purchased in 2009. The construction of Canby Utility’s new facility will be completed in two phases. The first phase will include the administration and customer service office and is scheduled for completion mid 2018; the second phase will complete the operations center and outbuildings. Construction of the first phase of the project will not impact rates due to the Board having allocated funds for this purpose since 2008. More details to come.

Canby Utility will no longer leave a DOOR HANGER notice on your door prior to services being disconnected for non-payment. These notices now called a “Disconnect Notice” will be delivered by USPS mail, in a gold colored envelope. The current fee of $25 will continue to be charged for each notice that is mailed.

If you make payment arrangements, Canby Utility is implementing a new procedure and payment agreement form to clarify financial arrangements customers may make with Canby Utility to prevent a service disconnection. Should a customer fail to keep the payment agreement, the account will be assessed a $25 failed payment arrangement fee and the electric service will be disconnected according to the provisions stated in the agreement without further notice.

Canby Utility has received several calls from customers who reported getting fraudulent calls from someone claiming to be with Canby Utility demanding immediate payment. They are using newer technology enabling them to display the utility’s name and phone number on Caller ID. As a result, customers are more likely to fall victim to this scam. If you suspect a problem, hang up immediately and call us at 503.266.1156. Report any fraud to the Canby Police Department.

Frequently Canby Utility shares tips to reduce water and energy consumption. Recently one savvy customer pointed out that our tips frequently suggest a purchase so that while there is an efficiency gain on one hand, there is an initial increase in expenditure on the other. This month we’re sharing some tips to save energy by making better use of what you already have.