Current News & Hot Topics
The new office will be located at 1265 SE 3rd Avenue. The six acre parcel was purchased in 2009. The construction of Canby Utility’s new facility will be completed in two phases. The contract for the first phase has been awarded to 2KG. The first phase will include the administration and customer service office and is scheduled for completion mid 2018; the second phase will complete the operations center and outbuildings. Construction of the first phase of the project will not impact rates due to the Board having allocated funds for this purpose since 2008. More details to come.
Canby Utility will no longer leave a DOOR HANGER notice on your door prior to services being disconnected for non-payment. These notices now called a “Disconnect Notice” will be delivered by USPS mail, in a gold colored envelope. The current fee of $25 will continue to be charged for each notice that is mailed.
If you make payment arrangements, Canby Utility is implementing a new procedure and payment agreement form to clarify financial arrangements customers may make with Canby Utility to prevent a service disconnection. Should a customer fail to keep the payment agreement, the account will be assessed a $25 failed payment arrangement fee and the electric service will be disconnected according to the provisions stated in the agreement without further notice.
Canby Utility was contacted from a customer who reported that someone called claiming to be with PGE; demanding immediate payment. When they stated that they use Canby Utility, they offered to transfer them to a Canby Utility representative. These scammers are getting very clever. Be careful not to fall victim to this scam. If you suspect a problem, hang up immediately and call us at 503.266.1156. Report any fraud to the Canby Police Department.
Frequently Canby Utility shares tips to reduce water and energy consumption. Recently one savvy customer pointed out that our tips frequently suggest a purchase so that while there is an efficiency gain on one hand, there is an initial increase in expenditure on the other. This month we’re sharing some tips to save energy by making better use of what you already have.
Trees beautify our neighborhoods and are one of the Northwest’s greatest assets. Unfortunately, trees have a down side when located under or too close to power lines.
They can present real threats to public safety and may cause significant power outages during storm season. We are taking this opportunity to explain how we reduce their negative impact and suggest ways you can help too! [Read More]
November 1, 2017, an electric rate adjustment will take effect for all Canby Utility electric customers. The Canby Utility Board approved the proposed increase in electric rates for all customers following the public hearing for citizen input held at the regular board meeting on Tuesday, October 10, 2017. After close of the public hearing, the board voted to approve the proposed rate increase. Once effective, customers will see an increase of approximately two percent. Residential customers who have an electric bill for 1,000 kilowatt-hours of usage, the previous bill of $78.67 will increase to $80.27, an increase of $1.60. The board adjusted only the energy charge component and left the fixed residential meter charge unchanged to benefit bill-paying families. If families can cut back on electric usage a bit, conservation will offset the impact of the rate adjustment. Commercial and industrial customers that received a bill for 5,000 kilowatt-hours will see their bill go from $257.81 to $261.61, an increase of $3.80.
The Bonneville Power Administration’s recent 2.5 percent increase in wholesale power and transmission costs, effective October 1, 2017, was the largest driver of the need for Canby Utility to adjust its rates. The balance of the rate increase after covering the increased wholesale power costs will cover increases in local operating expenses, expenses of which were not covered in the last electric rate increase in 2015.
Inside Canby Utility
Canby Utility is offering a one-time rebate for residential and commercial customers who purchase a water filtration system. The program provides a rebate of $25 for residential customers and a $200 rebate for qualifying commercial customers. [Read More]