Current News & Hot Topics
Moving day for Canby Utility's downtown customer service office has been tentatively scheduled for Thursday, June 7, 2018. That Thursday and Friday, June 8th, the downtown office will be closed for business to allow Canby Utility employees to transfer working materials to the new facility. We will reopen on Monday, June 11 at the new office located at 1265 SE 3rd Avenue. We appreciate your patience and look forward to serving you at our new location. See the May Reporter for full story.
If you make payment arrangements, Canby Utility is implementing a new procedure and payment agreement form to clarify financial arrangements customers may make with Canby Utility to prevent a service disconnection. Should a customer fail to keep the payment agreement, the account will be assessed a $25 failed payment arrangement fee and the electric service will be disconnected according to the provisions stated in the agreement without further notice.
Canby Utility was contacted from a customer who reported that someone called claiming to be with PGE; demanding immediate payment. When they stated that they use Canby Utility, they offered to transfer them to a Canby Utility representative. These scammers are getting very clever. Be careful not to fall victim to this scam. If you suspect a problem, hang up immediately and call us at 503.266.1156. Report any fraud to the Canby Police Department.
Frequently Canby Utility shares tips to reduce water and energy consumption. Recently one savvy customer pointed out that our tips frequently suggest a purchase so that while there is an efficiency gain on one hand, there is an initial increase in expenditure on the other. This month we’re sharing some tips to save energy by making better use of what you already have.
Trees beautify our neighborhoods and are one of the Northwest’s greatest assets. Unfortunately, trees have a down side when located under or too close to power lines.
They can present real threats to public safety and may cause significant power outages during storm season. We are taking this opportunity to explain how we reduce their negative impact and suggest ways you can help too! [Read More]
Inside Canby Utility
Canby Utility is offering a one-time rebate for residential and commercial customers who purchase a water filtration system. The program provides a rebate of $25 for residential customers and a $200 rebate for qualifying commercial customers. [Read More]