On February 12, 2021, the City of Canby suffered from the effects of a devastating ice storm. At approximately 7:45 p.m. customers began to report isolated power outages. As crews responded to these, they received more calls regarding falling trees and limbs causing more outages.
At 9:45 p.m. several transmission poles supplying power to the Knights Bridge substation fell to the ground. At 1:45 a.m. February 13, several transmission poles suppling power to the Westcott substation fell to the ground laying on top of a freight train that was already stopped on the tracks due to a fallen tree along Highway 99E. At this point, the entire City of Canby was without power. As crews from Portland General Electric (PGE) responded to the fallen transmission lines, Canby Utility crews worked to repair distribution power lines within Canby that falling trees and limbs had damaged.
On Sunday, February 14, after days of restoring power lines, PGE called to say they were ready to energize the transmission power to the Westcott substation. At approximately 5:00 p.m. PGE re-energized their transmission.
At this point, the process of restoring the distribution power to customers of Canby Utility could begin. Each feeder had to be energized one at a time to prevent the system from overloading. This restoration process for the entire city took about four hours.
It was several days later that the transmission lines to the Knights Bridge substation were restored and energized. The electrical system was restored to its normal configuration on February 17.