New Customer Service Policies

The Board of Directors adopted new policies and procedures that will go into effect February 1, 2017.

DOOR HANGERS

Canby Utility will no longer leave a DOOR HANGER notice on your door prior to services being disconnected for non-payment. These notices now called a “Disconnect Notice” will be delivered by USPS mail, in a gold colored envelope. The current fee of $25 will continue to be charged for each notice that is mailed.

PAYMENT ARRANGEMENTS

If you make payment arrangements, Canby Utility is implementing a new procedure and payment agreement form to clarify financial arrangements customers may make with Canby Utility to prevent a service disconnection. Should a customer fail to keep the payment agreement, the account will be assessed a $25 failed payment arrangement fee and the electric service will be disconnected according to the provisions stated in the agreement without further notice.

AUTOMATIC PAYMENT

Canby Utility will offer automatic, monthly payments using a credit/debit card over the phone without the need for a signature.

NOTE:

A customer service representative will attempt to contact customers by phone prior to disconnection of service. To avoid missing a courtesy call, please be sure Canby Utility has your current phone number. Failure to receive a utility bill or courtesy notice does not excuse payment by the required due date or in any way guarantee service will not be disconnected for non-payment.