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Habit of Efficient Living

Frequently Canby Utility shares tips to reduce water and energy consumption. Recently one savvy customer pointed out that our tips frequently suggest a purchase so that while there is an efficiency gain on one hand, there is an initial increase in expenditure on the other. This month we’re sharing some tips to save energy by […]

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Right-of-Way Tree Trimming

Trees beautify our neighborhoods and are one of the Northwest’s greatest assets. Unfortunately, trees have a down side when located under or too close to power lines. They can present real threats to public safety and may cause significant power outages during storm season. We are taking this opportunity to explain how we reduce their […]

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Customer Water Filter Promotion

Canby Utility is offering a one-time rebate for residential and commercial customers who purchase a water filtration system. The program provides a rebate of $25 for residential customers and a $200 rebate for qualifying commercial customers. Call us to see if your business qualifies for a rebate. Residential customers who present proof-of-purchase of any home […]

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Scam Alert

Canby Utility has received several calls from customers who reported getting fraudulent calls from someone claiming to be with Canby Utility demanding immediate payment. They are using newer technology enabling them to display the utility’s name and phone number on Caller Id. As a result, customers are more likely to fall victim to this scam. […]

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New Customer Service Policies

The Board of Directors adopted new policies and procedures that will go into effect February 1, 2017. DOOR HANGERS Canby Utility will no longer leave a DOOR HANGER notice on your door prior to services being disconnected for non-payment. These notices now called a “Disconnect Notice” will be delivered by USPS mail, in a gold […]

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Mobile First Approach

Our mobile first approach utilizes Responsive Web Design best practices that help ensure your website is flexible enough to adapt on a wide array of different devices. Prepare for the Future In the not so distant past, and as recent as a few years ago, designers and developers created websites formatted to appear and interact […]

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Web Content Guidelines

A guide to effectively educate and engage your website visitors through content Tune Up Your Content Ruralite believes clear, concise, well-formatted content is the key to educating and engaging customers of any utility. To create websites that are highly usable, we recommend utilities follow the Ruralite Content Best Practices when developing content. This guide was created […]

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New Website Launch

You May Have Noticed Our New Look We’ve got a new look, and we’re thrilled to announce that this millennial makeover is all about YOU! That’s right, our new website now features a clean, clear and organized layout so that you can find what you need easier and faster, regardless of the type of device […]